Refund policy

Returns and refunds

For help with an order from Kingdom of Toys, email faridmelladi@gmail.com with your order number and a description of the issue.

Damaged, faulty or incorrect items

Please contact us as soon as you notice a problem. Photos can help us assess the issue, but do not limit your rights. We will work with you to arrange an appropriate remedy under applicable consumer law. Your rights for faulty or misdescribed goods are not limited by the change-of-mind period below.

Change-of-mind returns

We accept change-of-mind return requests within 14 days of delivery for unused items in their original packaging. Contact us before sending a return so we can provide the correct return instructions and address. For change-of-mind returns, you are responsible for return shipping, and the original shipping charge is not refundable except where required by law.

Supplier-direct shipping

Our products are shipped by third-party suppliers. Contact Kingdom of Toys for support; do not send a return to the address on a parcel without receiving our return instructions.

Refunds

We will notify you of the outcome after assessing your request and any returned goods. Approved refunds are issued to the original payment method. Your payment provider may take additional time to process the refund.

Cancellations and delivery issues

Email us promptly if you need to cancel or change an order. We will check whether it can still be stopped before dispatch. If your parcel is delayed or missing, contact us so we can investigate with the supplier and arrange an appropriate resolution.

This policy does not exclude or restrict any rights you have under applicable consumer protection law.